What Counts as an HVAC Emergency
A true HVAC emergency involves a safety risk or extreme comfort conditions that affect health. No cooling when outdoor temps are above 90°F is an emergency — heat illness is a real risk, especially for elderly residents, children, and anyone with medical conditions. No heat when outdoor temps are below 35°F is an emergency — pipe freezing risk compounds the problem within hours. A CO detector alarm, gas smell near the furnace, and unusual burning odors from the HVAC system all require immediate response. A system running poorly but still maintaining 75°F in summer is not an emergency — that's a same-day priority repair.