What is a safety emergency?
Gas odor, smoke, sparking, or a carbon monoxide alarm. Leave the house and call from outside.
When the heat or AC quits, first figure out whether the house is just uncomfortable or actually unsafe. On a Buckeystown village street or out on a farm lane, the first question is the same: is anyone at risk right now?
A gas smell, smoke, sparking, or a CO alarm means leave the house and call the utility or 911 from outside. Don't wait to see if it clears.
When the heat or AC quits, first figure out whether the house is just uncomfortable or actually unsafe. On a Buckeystown village street or out on a farm lane, the first question is the same: is anyone at risk right now?
For a failure that isn't dangerous, you'll see a written recommendation before we touch anything. Approve it, and we do the repair and test the system after.
Diagnosis first, then a written recommendation and your approval. After that comes the repair, and we test the system again before we call it done.
Skip the repeated breaker resets and don't pop the panel open yourself. Just tell us what the thermostat, blower, outdoor unit, water, ice, and any error code are doing.
Gas odor, smoke, sparking, or a carbon monoxide alarm. Leave the house and call from outside.
Check the thermostat once if it's safe to. Keep everyone warm, and don't open the furnace cabinet.
Shut the system off if you can reach the switch safely, and stay clear of anything electrical.
Tell us what changed and what the system is doing now.